Our impact

While the shelter provides a safe place to sleep, with nutritious meals away from the harsh reality and danger of living on the streets, our guests have time and space to start to rebuild their lives.  

With the support of our Advocate Workers, guests are able to access medical treatment and for some, being signposted to legal or financial advice is a first step in addressing some of the barriers that they need to overcome.

People stay with us for periods that vary from a few days to several months.  We secure move-on accommodation for as many as possible, in different housing options such as private rented accommodation, supported housing, migrant hosting services and some council accommodation.   Some are reconnected with their families after rebuilding relationships that had broken down.

Our guests come from a diverse range of backgrounds and ethnicities, some may have issues with drug and alcohol abuse, some with mental health or physical health conditions.  The shelter is not able to cater for those with more complex or multiple needs, and these are referred to our partners who are better equipped to support them.

Our Discretionary Assistance Fund helps people with mobility problems to buy a bus pass or assisted some to get new ID documents where these had been lost.  The Fund helped to buy emergency items of clothing or toiletries and purchased a number of "move-on" packs which meant that people could buy essential items for a new home, such as a kettle and toaster or microwave.  

You can download our recent Annual Reports from the links below